Information Technology Services

What to do when...The printer stops printing

Check the following:

Although these solutions may seem like common knowledge, people do make mistakes and overlook things. It’s worth a try!

  1. Make sure the printer is turned on.

  2. Make sure the printer has paper in it.

  3. Make sure your printer has a toner cartridge with ink. If your ink has run out, the printer will not print. Depending on what type of printer you have, you can try rocking the toner cartridge back and forth and then try printing (do this if you don’t have any extra toner cartridges). Change the cartridge as soon as you can.

  4. Make sure there isn’t a paper jam.

  5. Make sure the printer is plugged in. The cable may be loose or plugged in improperly.

  6. If plugged into a usb port, try plugging into another port on the computer. The port may have gone bad.

  7. If it is a network printer or a shared printer, make sure the network cable is plugged in.  If the printer is shared off of someone else's computer, make sure that person's computer is turned on.

  8. If you have more than one printer installed, make sure you have the correct printer selected.

  9. If you receive a memory full message:
    - Try canceling any pending print jobs from the print queue.
    - Turn the printer off for a few second and then turn it back on.


If everything seems to be in order and you still can’t print, contact the helpdesk for assistance.