CISCO Clean Access FAQ
Will the Clean Access Agent monitor anything that I do online?
No. The Cisco Clean Access Agent will only make sure that a valid anti-virus application is installed and updated, the Windows Operating System is fully patched and set to automatically download and install updates. No other information is monitored.
What else do I need to install besides Clean Access?
In addition to Clean Access, antivirus software must also be installed on all computers that plan to use the Claflin network. Users must also enable "Automatic update" for their Windows XP or Windows 2000 operating system, and install all critical patches. Clean Access ensures that computers on the network meet these requirements.
To enable Automatic updates do the following:
Right click My computer and select Properties.
Click the Automatic updates tab.
Select Automatic and set it to update everyday and select a time.
Does this protect against spyware?
Cisco Clean Access does not protect against spyware. However, Clean Access will ensure that when you connect to the internet, your computer is up to date and protected against most threats.
I'm moving off campus- how do I uninstall the Cisco Clean Access Agent?
Uninstalling the Cisco Clean Access Agent can be done through the Control Panel by clicking on “Add/Remove Programs”, selecting “Cisco Clean Access Agent”, and clicking “Remove”.
Will Clean Access change settings on my computer?
The Clean Access is an unobtrusive program that communicates exclusively with the Cisco Clean Access servers to ensure that your computer is protected from malicious software. The Cisco Clean Access Agent will not alter any settings on your computer, and should not interfere with normal functionality. If you find the Cisco Clean Access Agent causing you problems, please let us know by emailing us at helpdesk@claflin.edu.
Will my computer still work when I connect to my home network?
The Cisco Clean Access Agent is only active while your computer is connected to the WSU network. If you connect your computer to a different network, the Agent will simply lie dormant and will not interfere with your network connectivity.
Where can I get Windows updates?
Windows Updates can be downloaded from the Windows Update website windowsupdate.microsoft.com. You must access the Microsoft website using Internet Explorer - you cannot download windows updates if you are using Firefox or Opera. To start Windows Update, select “Windows Update” from the “Tools” menu in Internet Explorer.
How do I upgrade to the newest version of the Clean Access Agent?
Cisco Clean Access will update itself whenever necessary, you do not need to worry about updating this software.
What does it mean to have temporary access to the network?
If you are given temporary access to the network it means that your computer does not meet the minimum requirements to log in. The Cisco Clean Access Agent will direct you through the updates that are necessary to gain access to the network. You may have more than one update to apply in order to meet requirements for full access.
How can I get out of temporary access?
Once you have fully updated your computer, try logging in again to regain access to the network.
Why do I keep getting logged off?
You will be required to log into the system periodically to ensure that your computer continues to meet all requirements. If you unplug or turn off your computer for more than 20 minutes or longer, you will be asked to log in again when your computer comes back online.
What sites can I visit with temporary access?
If you have been given temporary access, you will be able to access help sites such as windowsupdate.microsoft.com and anti-virus update sites.
